Customer Review of the Week: These People Are Keepers!
This past week, we received a great review from one of our customers. It caught the attention of so many of us here at Arbogast we thought we'd share it with you all.
"My daughter and I came out to Troy and the Dave Arbogast dealership on Tues. July 17, 2012 after she (Harley), found a car she was interested in online.
When I first called about the car to see if it was still available, I spoke with a very nice gentleman (I'm sorry, I am drawing a blank on your name), who set us up with John Weigel, and an appointment to come look at the car. He insisted that John would take good care of us, since he could not; as he was preparing to leave on a trip.
When we arrived, John had the car parked right out front, washed and running in order to cool it down for a test drive. I thought this was very considerate, and I was impressed with his positive attitude, his concern and his smile! Many people in the service industry forget too often how important a pleasant greeting is; how a smile is a greeting at the door of your home letting you know you are welcome, and return visits are important as well. John did not accompany us on the test drive, in order for my daughter and I to discuss the car in private, without pressure. That was the first time, I have ever been offered such a test drive, and we both enjoyed it, and did not feel any high pressure tactics, which we both appreciated. I have had too many horrible experiences at other dealerships in the area over the years, and even recently, as we looked for a good, dependable car for my daughter to take to UD next month, and for the next 4 years. John was available to answer (and did) all the questions that we had, and treated us both with respect and concern.
Since my husband passed away, Harley and I had to car shop twice (I bought a 2010 Nissan Sentra in January of this year, on our own. We had terrific service at the other dealership, and at Dave Arbogast because of John Weigel and Karen Cole. It was well worth the drive (about 35-40 min).
After having the car overnight, we noticed that the alarm was being set off periodically for some inexplicable reason. I called John who set my mind at ease that this problem and I-pod port would both be checked and repaired. After all, the port seems to be very important to teenagers, and is one of the reasons Harley chose this Hyundai Elantra. John and Wade Ellis are contacting a Hyundai dealership near us, in order to correct these specialized problems. We are expecting an appointment today (Mon. July 23, 2012), with Hidy Hyundai dealership, with John taking care of these small problems for us. I told John that I really did not want to have to start over in the search. I have no doubt that this work will be completed in a timely manner based on the integrity I saw and felt with the people at your dealership.
I have never enjoyed filling out paperwork as much as I did on the opposite side of Karen Cole's desk! She was a joy to work with as well. Professional and courteous, and obviously enjoying her job! She was smiling too! These people are keepers!
p.s. Karen the title is on the way!"
Tags: customer reviews